SUPPORT & CUSTOMER SERVICE
At Your Service for Every Journey
At MARCEAU PARIS, we place as much importance on the quality of our service as we do on the perfection of our leather goods. Whether you need advice before confirming your order, details about our materials, or tracking for your delivery, our team is at your complete disposal.
We are committed to offering you a smooth, personal, and high-end experience at every step of your journey.
Answers to Your Questions
How can I track my order delivery?
As soon as your package is dispatched, you will receive an e-mail containing a personalized tracking link to follow your MARCEAU PARIS item right to your door.
What are the delivery times?
Orders are generally prepared within 24 to 48 hours. Delivery times then vary depending on your geographical area (allow 3 to 5 working days for France and mainland Europe).
What is your return policy?
If an item does not fully meet your expectations, you have 14 days after receipt to request a return. The item must be unused, in its original packaging.
Contact Us
A specific question? A request for assistance?
Our customer service will reply to you within 24 hours, from Monday to Friday.